Customer Service Done Right: Spotlight on Sticker Mule

Picture this…you’ve got a very important convention coming up that your company is running. You are currently preparing for the trade fair, the fancy dinners, the guest speakers and so much more. Two weeks before the convention, your team decides to include custom made stickers at your corporate booth as handouts to your guests. So, you order the stickers through Sticker Mule (a custom sticker company that you found through Google).

Just to be safe you order the expedited two-day air shipping, just in case there is a delay. Low and behold, that delay occurs. Two days after your order is supposed to arrive you call UPS to see where your order is located, only to find out that they’ve LOST your stickers.  Continue reading